Utility Billing



Please input your 6 Digit Utility Bill Account Number and Customer Number in the spaces below. (This information is located in the upper right corner of your Water/Sewer Bill)

If you are paying your Water/Sewer Bill, when the Popup Active X Title Bar appears, you must select Always Allow Popups from this Site to avoid an incomplete transaction.

IMPORTANT: If you have been assessed a late fee and/or your service has been disconnected, you must call Customer Service at 919-775-8215 to speak with a representative once you have submitted your payment. !

GO PAPERLESS!
Receiving your City of Sanford utility bill just got easier.
Sign up today to receive your City of Sanford Utility Bills by Email.
Download the form or Contact Customer Service at 919-775-8215.

***IMPORTANT INFORMATION***
City of Sanford Updated Process Effective Immediately:

  • Bills are due on the 3rd, 9th, 16th and 26th. If your due date falls on a non-business day, then payment is due the next business day.
  • 2nd notices will be generated several days after the due date. If date falls on a non-business day, then notices will be generated the next business day.
  • A late fee of $5 will be applied at 5:00 pm 10 days after the due date. If date falls on a non-business day, then late fees will be applied the next business day.
  • The cut off list is generated on the morning of the 11th day after the due date and a $15 administrative fee will be applied.